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Professional Journey

2024 — Present
Onboarding Specialist

Leading strategic onboarding and adoption for healthcare providers, ensuring seamless integration and long-term value realization.

2021 — 2024
Account Manager

Driving retention and growth through deep-dive engagement, managing complex portfolios and leading high-value renewal discussions.

2018 — 2021
Customer Operations Specialist

Optimizing internal workflows and customer enablement programs to reduce churn and accelerate product adoption across the board.

2015 — 2018
Sales and Account Coordinator

Building and managing high-growth accounts, focusing on strategic alignment and long-term customer success from day one.

Strategic Systems & Expertise

Technical proficiency and operational mastery designed to drive customer value and retention.

SaaS Systems
  • Salesforce
  • Google Workspace
  • Microsoft 365
  • Canva
  • Workday
CSM Tools
  • Monday Work Management
  • Zendesk
  • Calendly
  • Asana
  • Jira
  • ServiceNow
Certifications and AI Literacy
  • Google IT Support
  • Google Project Management
  • Salesforce Administrator (in progress)
  • ChaptGPT
  • Gemini
  • Claude
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