Marét Mouton
Hospitality Leader Focused on Operational Performance, Team Development, and Elevated Guest Experiences
About
I am a hospitality leader with over eight years of experience across Marriott International and Four Seasons Hotels, specializing in front office operations, guest experience, team leadership, and operational excellence. Throughout my career, I have built a reputation for leading with accountability, empathy, and a strong commitment to service.
My passion for hospitality comes from a simple belief: the way people feel matters. Every interaction—whether with a guest, team member, or business partner—has the opportunity to create trust, comfort, and lasting impact. I believe exceptional hospitality is created when operational excellence and genuine human connection work together seamlessly.
Over the course of my career, I have led front office operations, coached and developed high-performing teams, improved service delivery, and supported business performance in fast-paced, high-volume environments. My experience spans guest relations, service recovery, labor management, cross-functional collaboration, and operational strategy. I thrive in environments that require strong leadership, quick decision-making, and the ability to remain calm and solutions-focused under pressure.
My leadership style is rooted in high standards, clear communication, and people development. I believe strong teams are built through trust, accountability, recognition, and consistent coaching. I strive to create environments where team members feel supported, empowered, and motivated to perform at their best.
What drives me most is creating exceptional experiences—for both guests and teams. I am passionate about building service-focused cultures, improving operational performance, and leading teams that deliver excellence at every stage of the guest journey. To me, the front office is more than an operational function—it sets the tone for the entire hospitality experience.
Certifications & Technical Training
Google IT Support Professional Certificate
Completed June 2026
Google: System Administration and IT Infrastructure Services
Completed May 2026
Google: Operating Systems and You: Becoming a Power User
Completed January 2026
Google: The Bits and Bytes of Computer Networking
Completed February 2026
Google: Technical Support Fundamentals
Completed July 2025
Google: Foundations of Project Management
Completed August 2025
Future Learning Goals
Hotel Revenue & Financial Leadership
AHLA Hospitality Leadership Certification
Forbes Luxury Guest Experience Training
Crucial Conversations
Recognitions
Guest Satisfaction Optimization
Maintained 90%+ guest satisfaction scores through proactive service recovery, coaching, and front office leadership.
Team Development & Performance
Led and developed a front office team of 15+ associates, focusing on accountability, guest service excellence, and operational consistency.
Operational Efficiency Improvements
Reduced reporting discrepancies by 20% by identifying workflow inefficiencies and implementing process improvements.
Cross-Department Collaboration
Partnered across Front Office, Housekeeping, Engineering, Security, and Sales to improve communication, operational flow, and guest satisfaction.
Labor & Scheduling Strategy
Managed staffing, scheduling, and payroll support to balance labor efficiency while maintaining service excellence during high-volume occupancy periods.
Revenue & Guest Retention Support
Supported event logistics, reservations, and client coordination contributing to revenue generation and improved guest retention.
Here are a few of my othr milestones!
- Salesforce Subject Matter Expert (SME)
Recognized as a Salesforce SME supporting Google Chat Support and Candidate Support teams, resolving complex issues, supporting escalations, and improving support processes.
- Experience Operations Team Selection
Selected to join Google's Experience Operations team based on operational performance, systems expertise, and ability to support complex workflows.
- Quality Excellence Award
Recognized for implementing quality assurance processes that improved operational consistency and service delivery.
- Person of Culture
Selected by leadership for fostering collaboration, team engagement, and operational excellence.
- Data Integrity & Compliance Leadership
Conducted audits across 500+ records, identifying process gaps and improving compliance by 25%.
- Documentation & Knowledge Management
Developed SOPs, troubleshooting guides, onboarding resources, and process documentation to improve consistency and user adoption.
To hear more about me, and to share about you, please send me an email or schedule a chat - I am excited to connect with you!