Marét Mouton
System Administration
About
I am a systems-focused professional with experience supporting enterprise applications, business systems, and end users across healthcare, technology, and hospitality organizations. My background includes technical troubleshooting, user provisioning, permissions management, data integrity, system documentation, workflow support, and cross-functional collaboration.
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Throughout my career, I have often served as the person colleagues turn to when a system is not working as expected, a workflow needs improvement, or a technical process needs to be explained clearly. I enjoy breaking down complex issues, identifying root causes, and creating practical solutions that improve both system reliability and the end-user experience.
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My experience includes supporting platforms such as Salesforce, ADP Workforce Now, PeopleSoft, Jira, ServiceNow, Google Workspace, Microsoft 365, Axon, and Seismic. I have managed user access requests, supported onboarding and offboarding processes, resolved technical issues, maintained accurate system data, completed audits, and developed SOPs and training resources.
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I am especially interested in system administration, SaaS administration, identity and access management, enterprise applications, and IT operations. My Google IT Support studies have strengthened my knowledge of operating systems, networking, command-line tools, infrastructure, troubleshooting, and security fundamentals.
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I bring a combination of technical curiosity, customer service, operational judgment, and process-improvement experience. My goal is to continue growing into a System Administrator, Enterprise Applications Administrator, SaaS Administrator, or IT Operations role where I can help maintain secure, dependable, and user-friendly technology environments.
Certifications & Technical Training
Google IT Support Professional Certificate
Completed July 2026
Google: System Administration and IT Infrastructure Services
Completed May 2026
Google: Operating Systems and You: Becoming a Power User
Completed January 2026
Google: The Bits and Bytes of Computer Networking
Completed February 2026
Google: Technical Support Fundamentals
Completed July 2025
Google: Foundations of Project Management
Completed August 2025
Future/Current Learning
CompTIA A+
Salesforce Administration Certificate
Recognition
Quality Excellence Award – Google
Recognized for implementing quality assurance processes and improving operational consistency during the Google partnership.
Salesforce Subject Matter Expert – Google
Selected as a trusted system resource to troubleshoot issues, support users, improve workflows, and provide guidance on Salesforce processes.
Google Chat Support and Candidate Support SME
Became a subject matter expert supporting urgent technical and operational issues across candidate-facing support teams.
Experience Operations Team Selection – Google
Selected to join a specialized operations team based on performance, problem-solving ability, and operational excellence.
Person of Culture – Google
Appointed to support collaboration, engagement, communication, and a positive team environment.
Process and Documentation Leadership
Recognized for creating SOPs, technical resources, and workflow documentation that improved consistency, adoption, and knowledge sharing.
Projects and Recognition
Projects
HRIS Support & System Administration
Provided Tier 1 support for enterprise HR systems by troubleshooting user issues, managing access requests, validating employee data, and supporting day-to-day HR operations. Partnered with HR and IT teams to improve the employee experience while maintaining system accuracy and compliance.
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Enterprise User Provisioning
Supported onboarding and offboarding processes by coordinating account setup, permissions management, and system access across multiple enterprise applications. Helped ensure users received the appropriate access while maintaining security and data integrity.
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Data Integrity & Audit Initiative
Performed regular audits and validation checks across HR systems to identify inconsistencies, resolve discrepancies, and improve reporting accuracy. Supported compliance efforts through proactive data quality reviews.
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Salesforce Process Improvement
As a Salesforce Subject Matter Expert, partnered with cross-functional teams to troubleshoot issues, improve workflows, and increase system adoption. Recommended process improvements that enhanced operational efficiency and user experience.
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Operational Reporting & Dashboard Development
Created and maintained operational reports, dashboards, and tracking tools that improved visibility into team performance, onboarding progress, compliance metrics, and system activity.
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User Acceptance Testing (UAT)
Supported testing for system enhancements, workflow updates, and new functionality by validating business requirements, documenting defects, and ensuring successful implementation before production release.
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Technical Documentation & Knowledge Base
Developed SOPs, user guides, and process documentation that standardized workflows, reduced recurring support requests, and improved knowledge sharing across teams.
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Cross-Functional Systems Collaboration
Worked closely with HR, Payroll, Recruiting, Compliance, Operations, and IT teams to resolve system issues, improve workflows, and support enterprise technology initiatives.
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High-Volume Ticket & Incident Management
Managed high-volume technical support requests using Jira and ServiceNow while meeting service-level expectations, prioritizing critical issues, and ensuring timely resolution for end users.
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Continuous Process Improvement
Regularly analyzed existing workflows, identified opportunities for automation or simplification, and implemented improvements that increased operational efficiency while enhancing the end-user experience.
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