Marét Mouton
Systems & Technical Operations Professional | User Access Management, Technical Support & Systems Administration
About
Hello and welcome! My name is Marét.
I am a systems and operations professional with experience supporting enterprise applications, user access management, technical support, and business-critical workflows across organizations including Google, Four Seasons Hotels, and a healthcare start up - Talkiatry.
Throughout my career, I have worked closely with systems such as Salesforce, ADP, PeopleSoft, ATS platforms, and other SaaS technologies, helping users resolve issues, managing system access, improving data integrity, and supporting operational efficiency.
I enjoy troubleshooting, researching, optimizing workflows, documenting processes, and creating solutions that improve the user experience.
My current focus is growing my expertise in systems administration, identity and access management, SaaS administration, endpoint support, and IT operations.
I have actively expanded my technical knowledge through the Google IT Support Professional Certificate and hands-on learning in operating systems, networking, security fundamentals, and enterprise technologies.
I am passionate about technology that enables people to do their best work and enjoy opportunities where I can solve problems, improve systems, and support organizational success!
Certifications & Technical Training
Google IT Support Professional Certificate
Completed June 2026
Google: System Administration and IT Infrastructure Services
Completed May 2026
Google: Operating Systems and You: Becoming a Power User
Completed January 2026
Google: The Bits and Bytes of Computer Networking
Completed February 2026
Google: Technical Support Fundamentals
Completed July 2025
Google: Foundations of Project Management
Completed August 2025
Future Learning Goals
CompTIA A+
Microsoft Azure Fundamentals (AZ-900)
ITIL Foundation
Security+
My Tech Stack and Recognitions
I enjoy learning how systems work, solving problems, and helping people get the most out of technology. Here are some of the tools that have helped shape that journey.
My experience includes working with a variety of enterprise applications and business systems, including Salesforce CRM, ADP Workforce Now, PeopleSoft, ATS platforms, and Workday (currently expanding my knowledge). I have supported users through ticketing and service management tools such as Jira, ServiceNow, Zendesk, and Salesforce Case Management, while collaborating across teams using Google Workspace, Microsoft 365, Excel, Google Sheets, PowerPoint, Slack, Microsoft Teams, and Zoom.
In addition to supporting learning and development platforms such as Axon LMS and Seismic, I have experience with user provisioning, role-based access control (RBAC), identity and access management (IAM), user lifecycle management, and permissions administration.
My technical support background includes Windows operating systems, Linux fundamentals, command-line basics (Bash), endpoint support, device provisioning, technical troubleshooting, incident management, and user acceptance testing (UAT).
I also have foundational knowledge of networking and security concepts, including TCP/IP, DNS, network troubleshooting, security awareness, data privacy, regulatory compliance, and HIPAA requirements. I enjoy learning new technologies, improving processes, and helping users get the most value from the systems they rely on every day.
Here are a few of my milestones!
- Salesforce Subject Matter Expert (SME)
Recognized as a Salesforce SME supporting Google Chat Support and Candidate Support teams, resolving complex issues, supporting escalations, and improving support processes.
- Experience Operations Team Selection
Selected to join Google's Experience Operations team based on operational performance, systems expertise, and ability to support complex workflows.
- Quality Excellence Award
Recognized for implementing quality assurance processes that improved operational consistency and service delivery.
- Person of Culture
Selected by leadership for fostering collaboration, team engagement, and operational excellence.
- Data Integrity & Compliance Leadership
Conducted audits across 500+ records, identifying process gaps and improving compliance by 25%.
- Documentation & Knowledge Management
Developed SOPs, troubleshooting guides, onboarding resources, and process documentation to improve consistency and user adoption.
To hear more about me, and to share about you, please send me an email or schedule a chat - I am excited to connect with you!